Troubleshooting

Sketch Booth - I receive the error “Adobe Projector has Stopped Working”
  This error appears when the system is receiving  conflicting information.  Restore to  defaults and slowly add on configurations and test.  
Sun, 2 Aug, 2015 at 6:49 AM
Sketch Booth - The program is locking up when trying to take a photo.
  Steps to fix:     Turn the camera dial to Auto   Switch the lens switch to AF (Auto Focus)   Press the trigger on the camera to take a  picture.    ...
Sun, 2 Aug, 2015 at 6:49 AM
Sketch Booth - Software is not pulling in photos from watch folder
Is the internet connection working? 2. Is the watch folder set to the correct format? 3. Are the windows firewalls and any 3rd party security programs dis...
Wed, 2 Nov, 2016 at 9:58 AM
Sketch Booth - My photo is not covering the area of the template or appears white.
  Verify your template is 1200x1800 pixels and has  not been saved as a PNG-8.  It must be a  regular PNG.
Sun, 2 Aug, 2015 at 6:49 AM
Sketch Booth - Cannot access settings screen
1. Hold F1 for a few seconds 2. Make sure you are trying to access from a main screen (non-sharing or filtering screen) 3. If you...
Wed, 2 Nov, 2016 at 10:05 AM
Sketch Booth - The program is saying I have no internet connection
  Can you browse the internet? Disable windows firewalls and any 3rd party security programs.   Restart the program.  Likely the system could no...
Wed, 29 Jun, 2016 at 4:53 AM
Sketch Booth - My text messages are not sending
1. Is the internet connection working? 2. Check the queue tab to see if there are text messages waiting to be sent. 3. Are the credentials correct from Tw...
Sun, 2 Aug, 2015 at 6:49 AM
Sketch Booth - My emails are not sending
Is the internet connection working?  Check the queue tab to see if there are emails  waiting to be sent.  Are you using Send Grid or SMTP?  ...
Sun, 2 Aug, 2015 at 6:49 AM
Sketch Booth - My photos are not printing correctly
Verify the printer settings are correct for the default printer  Verify windows display is set to the smallest possible.   Go to control panel >...
Sun, 2 Aug, 2015 at 6:49 AM
Sketch Booth - My display doesn’t look right
  Verify your monitor resolution is a support resolution for your monitor.   Verify the desktop is duplicated on the 2nd monitor if applicable.
Sun, 2 Aug, 2015 at 6:49 AM